PetClaimLog › Claim Log › Pets Best
Sourced from public Reddit posts and BBB consumer complaint records — every case links to its original source. Self-reported accounts, not adjudicated rulings. No composites, no invented numbers.
This page collects the Pets Best cases in the PetClaimLog log — 10 of 186 sitewide. Every case is a self-reported account from a public Reddit post or a BBB complaint record, linked to its original source. We summarize what the sample shows, then list each case.
Pets Best's 10 cases span a policy's full life cycle: an ER visit paid at 90% after the deductible, denials where older symptom notes (allergies, a neurological workup) anchored the refusal, a rescue-cat claim that counted toward the deductible with minimal payout, renewals that tripled or quadrupled, and an approved reimbursement check that never arrived. Sample of 10 — read it as texture, not a verdict.
This is our own log's sample (10 of 186 cases sitewide), not a statistical verdict on Pets Best. Figures reflect the post date, not current policy terms.
Other carriers in the log: Trupanion claim outcomes · Healthy Paws claim outcomes · Lemonade claim outcomes · Embrace claim outcomes · Figo claim outcomes · Nationwide claim outcomes · Other carriers claim outcomes
Pets Best
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Every claim for thirst/urination denied as pre-existing although no diagnosis existed; waiting-period boundary dispute (Mar 23 purchase, 14-day count off-by-one to Apr 10 12:01am).
Verify on BBB ↗Pets Best
Claim counted to deductible, minimal payout
Claim first denied (6 months of vet records demanded; rescue cat records unobtainable), resubmitted then 'accepted, but went towards my yearly deductible' — effectively no payout.
Verify on BBB ↗Pets Best
~$1,000
The stated rule: if the dog was previously treated and that treatment failed, no further treatment for it is covered — so the whole dermatology invoice was rejected. A vet commenter who uses Pets Best calls the denial incorrect and urges an appeal with vet documentation.
Verify original post ↗Pets Best
Premium ×4 in 2 years
"Private equity is ruining pet insurance" — commenter now banks the $3k/yr that used to be $800 of premiums.
Verify original post ↗Pets Best
Paid out very little
Denied as pre-existing despite vet letter stating otherwise; owner had voluntarily disclosed prior carrier's claims at enrollment. 'They made every excuse not to pay. They paid out very little.'
Verify on BBB ↗Pets Best
Premium tripled over 6 years
'Premium has tripled' over six years while annual reimbursement ~$300 against $500 deductible; login loop prevented plan changes.
Verify on BBB ↗Pets Best
Approved check never delivered
Food-allergy claim denied on basis of an environmental allergy from two years earlier ('unrelated conditions, denial appears arbitrary'); a separate approved claim's reimbursement check was never delivered despite repeated calls; dispute forms promised and never sent.
Verify on BBB ↗Pets Best
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EXCESSIVE policy cost increase despite having no claims; owner tried to cancel for a week, 30+ minute holds; no cancellation option on website.
Verify on BBB ↗Pets Best
90% − $500 ded → ~$800 OOP
Similar ease of use to Lemonade per the commenter; Pets Best users elsewhere report slow reimbursements but few denials.
Verify original post ↗Pets Best
Unpaid 1+ month
Claim closed twice for "insufficient documentation" — despite the owner working at the vet clinic and the neurologist CC-ing the submission email.
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